Effective date: 1 April 2026
These Terms of Service (“Terms”) govern your use of the BridgeTrace platform and services operated by Koivu Ventures Pte. Ltd. (“BridgeTrace”, “we”, “us”, “our”), a company registered in Singapore at 11 Collyer Quay #05-06C The Arcade, Singapore 049317.
By accessing or using bridgetrace.com or any related services, you agree to these Terms. If you do not agree, do not use the platform.
BridgeTrace is a marketplace that connects buyers and suppliers of natural raw materials. We provide listing, search, verification, sample commerce, and documentation services. We are not a party to any transaction between buyers and suppliers unless explicitly stated.
BridgeTrace does not take title to, possess, or warehouse any materials listed on the platform. Materials are held, shipped, and delivered by the respective suppliers.
You must be at least 18 years of age and legally capable of entering into binding agreements. By using the platform, you represent that this is the case.
You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. You agree to notify us promptly of any unauthorized use.
Seller Confirmed: The supplier has claimed their profile and confirmed availability, pricing, and sample status. BridgeTrace has not independently verified the material or the supplier's claims.
BridgeTrace Verified: The batch has been independently lab-tested. GC-MS composition, Certificate of Analysis, heavy metals screening, and allergen assessment are documented in a digital passport.
Unverified: Listed from publicly available information. No claims verified by BridgeTrace or the supplier. Buyer contacts supplier directly.
BridgeTrace Verified status applies to a specific batch and testing date. It does not guarantee the quality of future batches, the supplier's ongoing reliability, or fitness for any particular purpose. Lab results reflect the sample tested and may not represent the entire lot.
Verification is not a product warranty, endorsement, or certification of regulatory compliance. Buyers are responsible for their own due diligence, particularly regarding regulatory requirements in their jurisdiction.
Sample purchases are transactions between you and BridgeTrace. Payment is processed through Stripe. Prices are displayed in EUR and include the sample material and, where indicated, a digital passport.
Shipping costs are calculated separately and confirmed before payment. Samples ship from Indonesia. Delivery times are estimates, not guarantees.
Refund policy: If a sample arrives damaged or materially different from its listing description, contact us within 14 days of delivery. We will offer a replacement or refund at our discretion. We do not offer refunds based on subjective quality preferences.
Bulk quotes are facilitated by BridgeTrace but the resulting transaction is between the buyer and supplier. BridgeTrace may charge a transaction fee as disclosed at the time of the quote. Terms of sale, payment, delivery, and dispute resolution for bulk orders are between the buyer and supplier.
BridgeTrace does not guarantee supplier performance, delivery timelines, or material quality for bulk orders, regardless of the supplier's verification status on the platform.
Suppliers who list materials on BridgeTrace represent that the information they provide is accurate, that they have the right to sell the materials listed, and that the materials comply with applicable laws in their jurisdiction.
Suppliers must not knowingly misrepresent the origin, composition, or quality of listed materials. BridgeTrace reserves the right to remove listings, suspend accounts, or revoke verification status for violations.
All content on the BridgeTrace platform, including text, design, logos, passport templates, and software, is owned by or licensed to BridgeTrace. You may not reproduce, distribute, or create derivative works without our written consent.
Suppliers retain ownership of their product information. By listing on BridgeTrace, suppliers grant us a non-exclusive, worldwide license to display and distribute their listing information on the platform.
To the maximum extent permitted by law, BridgeTrace's total liability for any claim arising from your use of the platform is limited to the amount you paid to BridgeTrace in the 12 months preceding the claim, or SGD 500, whichever is greater.
BridgeTrace is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost business, or business interruption, whether or not we were advised of the possibility of such damages.
BridgeTrace is not liable for the quality, safety, legality, or accuracy of materials or information provided by suppliers, or for any supplier's failure to perform.
You agree to indemnify and hold harmless BridgeTrace, its officers, directors, and agents from any claims, losses, or damages arising from your use of the platform, your violation of these Terms, or your violation of any applicable law.
These Terms are governed by the laws of Singapore. Any dispute arising from these Terms or your use of the platform shall be resolved through the courts of Singapore, unless otherwise agreed in writing.
We may update these Terms from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
Koivu Ventures Pte. Ltd.
11 Collyer Quay #05-06C The Arcade, Singapore 049317
Email: kari@bridgetrace.com